ServiceNow Systems Administrator

Job Description

Description

SAIC has an opening for a ServiceNow Systems Administrator in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.  

The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.

The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: Subject matter expertise in ServiceNow system applications and custom applications. 

Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. Create, maintain and enhance team Dashboards and reporting, including scheduled reports. Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems. 

Create, maintain and enhance future connections between ServiceNow and other systems. Maintain Forms, Reports, Views, Workflows, Groups and Roles. Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices. 

Perform in the areas of administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform. Strong understanding of CMDB, including importing customer data. Configure and customize the ServiceNow system, including workflows. 

Qualifications

Required Qualifications:

• Bachelor's degree and 5 years of relevant experience. Additional experience can be considered in lieu of a degree.  
• Customize and configure application UI and workflows 
• Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities 
• Familiarity with various operating systems and platform Resourcefulness, problem-solving aptitude, and self-motivation 
• Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile 
• Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS, .net, and JQuery. 
• Implement security (including Access Control Lists) 
• Enhance the user interface to provide a customized look and feel 

 Desired Qualifications: 

• ServiceNow certifications 
• ServiceNow development experience 
• Active Secret Clearance

Citizenship & Clearance Requirements:

• US Citizenship Required
• Must be able to obtain DoD Secret Clearance and USMS Public Trust prior to joining our team

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.