Deputy Customer Support Manager
Job ID: 2307411
Location: QUANTICO, VA, United States
Date Posted: Jun 6, 2023
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Deputy Customer Support Manager to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
- Experience interacting with, and briefing, military and government civilian leadership
- Knowledge of IT standards and best practices
- Experience conducting root cause analysis and providing recommendations to minimize future risk to the environment
- Time management skills and the ability to shift focus between major topics at a moment's notice
- Strong oral and written communications skills
- Track record of effectively managing a large, diverse, team of IT professionals
- Experience working with teams to improve existing processes and procedures
- Experience managing projects spanning the service lifecycle (implementation, upgrade, refresh, and decommission)
- Experience with IT Service Management methodology
- Familiarity with incident/change management ticketing systems such as Service Now.
- Creating and producing metrics driven reports.
- Strong Visio Skills
- The candidate should be well versed in infrastructure operations and will be responsible for overseeing the investigation and resolution of problems for systems
Qualifications
Required Qualifications
It is required that the Deputy Customer Support Manager have the following qualifications:
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BA/BS
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9 to 13 years of relevant experience
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Secret
- At a minimum, must meet DoD 8570.11 - Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC or SSCP)
- Willingness to work full time at customer site
Desired Qualifications
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MA/MS
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7 years or more of relevant experience
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Top Secret
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
