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Solutions Delivery Team Manager

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Job ID: 2307156
Location: REMOTE WORK, MD, United States
Date Posted: Jun 1, 2023
Category: Engineering and Sciences
Subcategory: Solutions Delivery
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


SAIC has an excellent opportunity for a, fully remote, Solutions Delivery Team Manager to support the Army Cyber Command program to facilitate Army IT delivery through the establishment of an Enterprise-class ServiceNow Customer Service Management (CSM) deployment.

NOTE: This position is Fully Remote / Work from Home. 


  • Candidate will be a key part of a team of IT professionals deploying a cloud based ServiceNow Customer Service Management (CSM) system known as the Army Enterprise Service Management Platform (AESMP)
  • Candidate will act as the new services lead, responsible for new units and organizations transitioning to the AESMP platform and Army Enterprise Service Desk
  • Work with Army customers, users, and commercial partners to identify unit's requirements for Tiered IT services and develop service design plans to meet the requirements
  • Develop and maintain an Integrated Master Schedule (IMS) is MS Project for each organization designated for transition to the AESMP, working with a team of SMEs to provide task level input

    Serve as consultant to management and special external spokesperson for the program on major matters pertaining to its policies, plans, and objectives
  • Edit, proofread and provide writing support, the conceptualization, layout and preparation of high-quality documents and templates for presentation to Army stakeholders on non-technical and/or technical manuals, procedures and specifications
  • Contributes to the development of new concepts, techniques, and standards that impact enterprise IT operations for the Army



  • Bachelors and nine (9)+ years of related experience; additional four (4) years' experience accepted in lieu of degree
  • Must have experience working in Microsoft Project
  • Experience communicating effectively to government customers
  • Experience operating in a DoD network environment
  • Working knowledge of ITIL in an operational environment


  • Must have an Active Secret Clearance
  • Must be a current US Citizen


  • Experience with ServiceNow
  • ITIL v4 Foundations certification

Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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