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Knowledge Management and Collaboration Engineer

Job ID: 2307209
Location: QUANTICO, VA, United States
Date Posted: Jun 6, 2023
Category: Information Technology
Subcategory: Knowl/Collab Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Hybrid Remote
Benefits: Click here

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Job Description

Description

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA).  The National Security & Space Sector of SAIC is seeking a Knowledge Management/Collaboration Engineer to support a transformational infrastructure program for DCSA.  
SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.  
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). 
 
 
JOB DESCRIPTION: Provides engineering support to the Knowledge Management (KM) function and process across the DCSA IT enterprise IAW ITIL best practices in support of delivery of high-quality IT services to the DCSA customers. Supports development, implementation, operation, maintenance, and communication of necessary collaborative tools, procedures, policies, and practices to promote and manage cross-departmental, cross-functional, enterprise-wide knowledge sharing. Provides engineering support to knowledge management needed to operate the Knowledge Center for customer service support on DCSA’s portfolio of mission applications. Facilitates documentation, tracking, and analyzing of KC customer service requests. Analyzes trends in metrics and service request/resolutions and supports implementation of measures to prevent recurring problems. Provides solutions for the IT organization to collect, analyze, store and share knowledge and information, as and when required, across the entire service lifecycle. Coordinates and collaborates with customer support, IT service desk and desktop engineering/automation teams to ensure appropriate solutions are in place to allow them to identify, create, curate, audit, and maintain currency of knowledge articles and the knowledge base. Engineers, maintains, and troubleshoots tools to capture and manage the knowledge base and other KC records. Researches, maintains, recommends, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT knowledge management. Analyses and tests KM-related IT solutions and tools; monitors their use and measures their effectiveness.

Qualifications

It is required that the Knowledge Management / Collaboration Engineer have the following qualifications: 
 
  • BA/BS 
  • Minimum of 5 years of experience 
  • TS (SCI Eligible) 
 
Desired Qualifications  
 
  • MA/MS with 3 to 6 years of experience 
  • TS/SCI 

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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