Outlook Systems Administrator

Job Description

Description

SAIC is seeking an Exchange Systems Administrator to support a large federal government agency. This shift is an evening shift and is Sunday-Thursday.  There may be an option to work 4 day 10 hour shifts on Sunday-Wednesday.

The position may allow temporary hybrid remote work due to Covid-19.  Position may be called back onsite at any time at the customer's request.

Description of Duties

• Monitor ticketing system to receive technical work assignments and resolve within the SLA.
• Fulfill user requests for technical issues relating to email account management and MS Teams following Standard Operating Procedures.
• Perform basic system administration on Exchange 2016/2019 email systems.
• Troubleshoot email routing/delivery issues.
• Add/delete/modify Distribution Lists.
• Correct user Outlook issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
• Provide technical support for backup systems (Avamar and CommVault).
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries in a timely manner.
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions.

Qualifications

Required Experience & Education

• AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• Understanding of basic concepts relating to Cloud environments as well as TCP/IP based networking concepts.
• One or more of the following: CompTIA Network+, CompTIA A+, or other relevant certifications.

Required Clearance

• US Citizenship.
• Ability to obtain a Top Secret Clearance.
• Active Secret or TS is preferred.

Desired Qualifications

• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM).
• M365 or Cloud related certifications.
• Documentation and SOPs.
• ITIL Foundation or ISO20000 experience.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.