Job ID: 2307063
Location: WASHINGTON, DC, United States
Date Posted: May 25, 2023
Category: Information Technology
Subcategory: Systems Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid Remote
Benefits: Click here
Desk Side Engineer ‐Junior
Experience: Deskside support engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation.
Top 3 Qualifications, Skills, Experience or Certifications:
1. ITIL V4 Foundation
2. Customer Service Experience
3. Hands on deskside user assistance and problem resolution.
Job Role Specific Requirements:
1. Life-cycle Refresh Project Tasks
2. IMAC Service Requests
3. Incident Management troubleshooting
4. Mobile Device Management
Preferred skills and qualifications:
1. CompTIA Security+ Certification
2. CompTIA Network+ Certification
3. Active Directory Admin Experience
TYPICAL EDUCATION AND EXPERIENCE: High School and 0 years related experience
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.