Deployment Technician

Job Description

Description

SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC. 

Job Description:

The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:

• Imaging Dell laptops
• Loading Software (SW) on imaged laptops; install and maintain computer software on users’ devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
• Box, label, ship, track prepared laptops
• Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
• Ticket ‘ownership’, cradle-to-grave ownership of all assigned SN tickets
• Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
• Configure iPhones
• Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management 
• Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
• Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.

Knowledge of and/or Ability to:  

• Active Directory account management implementation and administration
• Microsoft Exchange/Office365 use and/or administration
• Microsoft Windows OS planning and roll out in enterprise environment
• Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
• Conduct user training on approved software and hardware on an as required basis
• Incident response and client response coordination for hardware and other IT Operations related failures
• Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
• Perform routine IT system administration, including health checks and supporting incident resolution

Qualifications

Required:

• High School diploma required. College degree not required, but preferred
• Experience with ServiceNow
• 5+ years hands-on IT experience (HW and SW)
• Mobile Device Management (MDM) iPhone configuration
• Able to attain and maintain Public Trust
• Must be a US Citizen

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.