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INCUMBENT - Field Service Technician

Job ID: 2306262
Location: HANOVER, MD, United States
Date Posted: Jun 6, 2023
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


JOB DESCRIPTION: The IT interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.nbsp;Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.nbsp;nbsp; Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs. IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV, VTC, and Software systems.nbsp;nbsp; nbsp;IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs. nbsp;Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).nbsp; Conducts on-site installation and testing of IT equipment to ensure proper working order.nbsp; nbsp;Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.nbsp;Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.nbsp; Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.nbsp; Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.nbsp; Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.nbsp; Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer's problem cannot be resolved directly.nbsp; Could support across multiple site locations, as well as remote and offsite employee issues. nbsp; (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). SCOPE: N/A PROBLEM COMPLEXITY: N/A FREEDOM TO ACT: Minimal supervision. Work may be done without established procedures. LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures. IMPACT: Errors are very difficult to detect and would normally require significant expenditures to resolve. LIASON: Contacts are frequent with individuals representing other departments, and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of importance to the function of the department of which may be a sensitive nature.


TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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