Engagement Operations Representative

Job Description

Description

SAIC is seeking an Engagement Operations Representative responsible for providing outreach to staff and represent the customer for assigned accounts. The ideal Representative will perform engagements across the Intelligence Community utilizing customer domain experience/ expertise across all disciplines, facilitating communication, cooperation and National System technical collection expertise between the customer and its users, to include top ranking officials.  Representative must be knowledgeable about space, airborne and ground ISR systems to provide expert advice, in-depth training, and exercise / operational support to IC partners.  Representative must understand and identify customer capabilities that could contribute to users’ success.  Provide strategic planning and senior staff support, including strategic and operational engagement coordination.  Execute customer strategic messaging, user needs tracking, business intelligence and data metrics capture, and customer relationship management and monitoring.

Additionally, the ideal candidate will be responsible for:

• Proposing/assisting with development of integrated, end to end solutions to high priority gov’t identified IC problems associated with customer.  Support includes drafting action plan proposals and supporting implementation of these plans
• Investigate effectiveness of national and commercial space systems data to support user's operations and exercise planning.  Goal is to obtain/update level of user satisfaction with customer services/ capabilities
• A broad understanding of the customer full range of products and services, facilitate executive leadership visits to customer sites and customer visits
• Effectively communicate the supported user’s activities, intelligence shortfalls and priorities to applicable directorates in a timely manner
• Educate users on the customer’s system, capabilities, and corporate strategies
• Provide users with the opportunity to influence senior decisions

Qualifications

Qualifications - External

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelor degree and 14+ year’s professional related experience, Masters degree and 12+ years of experience, PhD and 9+ years of experience.
• TS/SCI clearance with Poly 
• SIGINT, GEOINT and/or MASINT operational experience
• Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) process experience
• Expert understanding of space, airborne and ground ISR systems
• Must be highly self-motivated; have strong technical and leadership background; professional and tactful under pressure; effective negotiation and diplomatic skills 
• Must have excellent communications skills, both written and verbal, for coordinated communications with organization and representatives throughout the IC and DOD, including senior military and government civilian personnel and contractors
• Must be ready/willing/able to travel within the U.S. and internationally
• Must be a U.S. Citizen

Desired: 
DoD and NRO Space experience 

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.