Field Service Representative

Job Description

Description

SAIC is seeking a Field Service Representative to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment.  The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains.

This next generation system shall employ the latest advancements across the technology spectrum to include AI/ML and distributed architectures. The ideal candidate will have extensive experience in large, complex system of systems design, development and integration projects.  This role will require expertise in software (SW) design, development, configuration management, architecture, and large distributed (networked) compute platforms. This work will be performed onsite in Ontario, Canada.

Key Responsibilities:

• Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers.
• Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Continually monitors and tunes multiple systems to achieve optimum performance levels.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
• Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
• Plans and implements the modernization of servers.
• Develops, implements and promotes standard operating procedures and schedules.
• Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and implements new standards, policies and procedures.

Qualifications

Required Qualifications

• Bachelors and 5+ years of experience
• Must have a current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE, CCNA Security, CYSA+, ect)
• Must be a current US Citizen
• Ability to obtain a TS/SCI

Desired Qualification

• Experience using ServiceNow, Remedy or a similar ticketing system.
• Experience managing standing up and troubleshooting Windows Server Operating Systems in virtual and physical environments (e.g. VMware or HyperVisor)
• Experience working with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, Distributed File System, etc.)
• Experience working with file and data permissions on network-hosted file shares and storage (i.e.  NetApp, New Technology File System (NTFS), etc.)

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.