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ServiceNow Architect

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Job ID: 2304230
Location: WASHINGTON, DC, United States
Date Posted: Jul 3, 2023
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


Job Summary : SAIC is looking for an experienced ServiceNow Architect to join our team supporting the Department of Transportation (DOT).  

Position: FT/PT  : FT                                                            Travel Y/N?                : N

Top Qualifications, Skills, Experience or Certifications: 

1.      15+ total years of relevant IT experience in a technical field with 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow). 

2.      SMS Technical leader, resolves escalations and analyzes impacts of new requirements. 

3.      ITIL Foundation Certification 

4.      Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification. 

5.      Current ServiceNow Certified System Administrator (CSA) Certification 

Job Role Specific Requirements:

   Core responsibilities and duties; highlight day-to-day activities:

1.      Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others.  

2.      Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.   

3.      Implement end-to-end ITSM system enhancements to improve service delivery. 

4.      Effective communicator and relationship builder to system stakeholders and organizational leadership.  

5.      Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback. 

6.      Engage with teams to improve business and technology processes through technology, using standard industry best practices 

7.      Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government. 

8.      Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures.  

9.      Document platform design.  Creates and maintains existing architecture view. 

10.  Adhere to DevSecOps principles to ensure security across the platform and ancillary systems. 

11.  Responsible for leading and facilitating Service Management System (ServiceNow) upgrades 

12.  Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow. 

13.  Perform response and resolution for escalated SMS service requests and incidents.  

14.  Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards. 

15.  Serve as a mentor to share knowledge, provide coaching while learning from others.   

16.  Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). 


Preferred skills and qualifications:

1.      15+ years of relevant IT experience in a technical field and 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow). 

2.      Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years experience in lieu of degree). 

3.      Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification. 

4.      Current ServiceNow Certified System Administrator (CSA) Certification is required. 

5.      ITIL Foundation Certification

6.      5+ years of direct experience in ServiceNow is preferred. 

7.      One or more of the following current ServiceNow Certifications is desirable: 

o   Certified Master Architect (CMA) 

o   Certified Implementation Specialist - IT Service Management (CIS-ITSM) 

o   Certified Application Specialist - Customer Service Management (CAS-CSM)  

   Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

   the ability to obtain a public trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

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