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ServiceNow Engineer

Job ID: 2304230
Location: WASHINGTON, DC, United States
Date Posted: May 13, 2023
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description



Candidates primary responsibilities involve Providing administration, support and development for ITSM V7.6 (or higher) ServiceNow Applications. Assignments will include the design, documentation, development, modification, testing, installation, implementation, and support of new or existing information systems (which includes ServiceNow Information Technology Service Management (ITSM) suite and their infrastructure). These duties include, but are not limited to: (1) Gather customer requirements; (2) Translate user requirements into systems requirements; (3) Plan and design systems architecture; (4) Write, debug, and maintain various code and scripts; (5) Design user interfaces; (6) Work with customers to test Information Technology Service Management (ITSM) computer based applications; (7) Write and maintain program documentation; (8) Ensure the rigorous application of organization information security/information assurance policies, principles, and practices.

Recommends design changes, tracks work, and assists in the development of quality assurance plans.. May act as a key technical point of contact for assigned activities. Contributes to the preparation of management/technical reports or contractual documents, and may communicate the overall results of a project or work activity to management. Established policies/procedures provide guidance for most assignments, but allow considerable discretion to select the most appropriate approach or to recommend new approaches. Provides guidance to lower-level technical staff on how to solve difficult technical issues. Resolves all but unique technical problems without the intervention of management. Identifies and informs management of problems that require their attention.



Candidates that do not have 12 years’ experience and proven ServiceNow administration skills will not be considered for this position.



A Bachelor's degree in computer science, information systems, or other related discipline is required.  Eight (8) years of relevant experience is equivalent to a Bachelor's degree.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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