Hardware Refresh Technician
Job ID: 2303288
Location: WASHINGTON, DC, United States
Date Posted: Mar 20, 2023
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No Remote
Benefits: Click here
Job Description
Description
SAIC is seeking a Hardware Refresh Technician to join our team in Washington D.C. T
Job Responsibilities:
- Image/re-image laptop and desktops
- Provision laptops and desktops for customer use
- Setup workstations and hardware peripherals at specified locations
- Reclaim hardware designated as returned or surplus from specified locations
- Troubleshoot and diagnose IT hardware related problems
- Identify, isolate, diagnose, and analyze problems by utilizing incident tracker
- Field vendor service calls for service and warranty repairs of equipment
- Assist the asset manager with inventory management
- Assist with organizing vendor pick-up of hardware designated for electronic disposal
- Alert IMAC Lead to recurring problems and patterns of hardware problems
- Work in different applications and services to complete onboard and offboard tasks
- Take full ownership of assigned incidents and service requests from open to close
- Perform daily updates of assigned incidents and service request with detailed notes
Qualifications
Skills Required:
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to prioritize service requests
- Willingness to learn and continually upgrade technical skills
- Willingness to take direction to complete tasks and team goals
- Ability to follow outlined processes and procedures
- Maintain a positive, team-oriented attitude
- Ability to lift 50 pounds
Qualifications (required):
- Experience with imaging enterprise client computers
- 2+ years hands-on IT experience in hardware and software
- A fundamental understanding of Windows 10 and Microsoft Office applications
- Ability to collaborate and share information utilizing Microsoft Office applications
Qualifications (desired):
- Experience with McAfee (encryption, recovery, remove/add objects & users)
- Deployment of software and applications using SCCM
- Worked within Active Directory to modify existing accounts and objects
- Knowledge (break/fix) of Dell client computers and monitors
- Managing incidents and service request using Remedy
- Onboarding/Offboarding general processes and tasks and procedures
Job Requirements:
- Candidate must be eligible to receive a Public Trust clearance which an interim clearance must be obtained prior to start.
- AA Degree in related discipline and two (1) year related experience or High School diploma or GED and four (2) years related experience
- Candidate must be a US Citizen
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
