Network Operations Engineer

Job Description

Description

This is an opening for a Network Operations Engineer to support a Department of State (DoS) Bureau of Information Resource Management (IRM) Operation Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. The Operations Division provides enterprise operations and maintenance support primarily to the DoS’s foreign networks around the world. SAIC’s program is named "Vanguard" and is an IT consolidation consisting of the Department's domestic and foreign network switch, routers and WAN devices.  This is a day shift that works Tuesday-Saturday.

This is temporarily a hybrid remote role due to Covid-19, but could be asked to return to the office at the request of the customer.

Description of Duties:

• Evaluates, designs, documents, installs, implements, tests, and performs problem isolation and resolution, and monitors, tunes, sets standards and maintains a range of network components and systems within the LAN/WAN environments at DoS posts and offices.  
• Performs these functions across using COTS and GOTS tools to test/validate: physical media, Operating Systems, TCP protocol stacks, routing protocols, routed protocols and network hardware components primarily on Cisco devices.
• Provides client consulting, and training on the best practices and use of the DoS networks, tools, and architectures.
• Uses monitoring, performance analysis systems, network management software, and hardware management software to troubleshoot and isolate problems, gauge WAN and LAN performance and activity.
• Devises solutions to operational problems within the capacity and operational limitations of installed equipment.
• Provides internal consulting, technical guidance, information and support to other team within DoS such as: application developers, tools developers, management, and inter-division stake holders.

Qualifications

Required Education & Experience

• Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; May accept experience in lieu of degree.
• IT network engineering support experience (Tier II, Tier III, Network infrastructure implementation and maintenance)
• Expert experience in one or more of the following: Cisco Nexus, Cisco Catalyst switching, BGP/OSPF routing.
• Experience supporting the government customers in secure environments, familiarity of NIPRNET and SIPRNET operating standards and applicable guidelines.
• Demonstrably experience in troubleshooting of: Layer 1 – 4 of the OSI model.
• Experience evaluating packet captures such as WireShark.
• Experienced with performing root cause analysis, risk identification, and risk mitigation
• Knowledge of cabling standards, fiber optic and copper cable termination.
• Experienced with network monitoring devices such as HP Openview, Nagios, Zenoss, NeuralStar or other similar monitoring tools.
• Customer service focused

Required Clearance

• US Citizenship
• Ability to obtain and maintain Secret Clearance

Desired Experience/Skills/Attributes

• Bachelor degree in a computer science/computer engineering related discipline
• Experience working with Service Now ticketing system.
• Familiarity with DoS network environments.
• Active certifications: Cisco CCNP and/or Cisco CCNA
• Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.