IT Support Specialist ‐ Mid

Job Description

Description

The Peripheral Support Specialist assists in the issue and receipt of IT equipment, materials, and supplies. Working environment is a mix of both an office setting and a warehouse environment. Support personnel may be required to routinely lift or move objects unassisted up to 70 pounds. The Government Property Manager or the COR shall review work for accuracy, timeliness, and conformance to regulatory guidelines and technical specifications as appropriate.

This position supports the following job duties:

1. Maintains IT inventory records
2. Works with IT management for scheduling computer distribution and refresh cycle
3. Processes IT equipment for storage, reassignment, or disposal
4. Delivers, installs, or relocates equipment as needed
5. Orders, installs, configures, and works with vendors to maintain document production equipment (i.e., Print, Copy, Scan, Plot, and Fax equipment)
6. Coordinates supply and repair services with manufacturers and vendors when needed
7. Collects and reports document production equipment usage statistics
8. Receives and ships IT hardware as required
9. Wipes/degausses computers and external drives to ensure data removal
10. Responds to customer requests and enters work orders in ticketing system
11. Acts as primary backup to the System Administration team
12. Provides backup support to the Service Desk as needed

Position: FT        Travel Required? None

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and who has the ability to obtain a Public Trust determination.

Qualifications

Experience:  Must have a minimum of 5 years of related experience providing IT Hardware and Software Deployment,

                            Troubleshooting, and Problem Resolution support to end users.

                            Duties: Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include,

                            move/add/change of end user equipment, software install and upgrades, and general troubleshooting and

              problem resolution

 

5 years of experience in lieu of a Bachelor’s may be used. 

Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.