Help Desk Intern
Job ID: 2302154
Location: WASHINGTON, DC, United States
Date Posted: Feb 15, 2023
Category: Student
Subcategory: Intern Technical
Schedule: Casual (includes On Call and Temporary)
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid Remote
Benefits: Click here
Job Description
Description
SAIC is looking for a Help Desk Intern to join our team in Washington D.C. supporting the FDA. This individual will be the first line of contact for all support request and responsible for the following:
- Input requests into ServiceNow and assign to correct team (support or engineering team)
- Create tickets for requests that come through distro, email, chat, etc
- Take calls from team phone line
- Escalate emergency tickets to support team
- Answer general inquiries
- Help users navigate through Service Catalog for specific engineering related requests
- Create and generate ServiceNow reports
- Create tickets for requests that came directly to team members and assign to them
- Handle additional related assignments (updating property lists, project documents, etc)
Qualifications
High School and two (2) or more years of college coursework in a technical field
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
