Field Service Engineer III
Job ID: 2302041
Location: WASHINGTON, DC, United States
Date Posted: Feb 23, 2023
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-time
Shift: Day Job
Travel: Yes, 50 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid Remote
Benefits: Click here
Job Description
Description
SAIC is seeking a Field Service Engineer III to join a dynamic team of professionals supporting ACF-OHSEPR. The ideal Field Service Engineer will be a self-starter and comfortable working as the sole IT professional on a “boots on the ground” support team while traveling and staying local.
The ideal candidate will reside within the Washington Metropolitan Area. The Field Service Engineer will be required to work at the government facility as directed by the client and maintain a stable home office to provide support when not traveling. This role requires 40% travel!
Responsibilities:
- Support day-today desk side IT requests, associated ACF-OHSEPR trouble tickets and all other related requests from the supported customers.
- Provide support in a manner consistent with the current NGITS Operations Task Order
- Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
- Perform routine IT system administration, including health checks and supporting incident resolution
- Apply documented procedures in support of end-users
- Manage inventory, troubleshooting, diagnosing and resolving technical issues in a timely and effective manner consistent with service levels, customer expectations and the existing NGITS Operations Task Order.
Qualifications
Required Education and Experience:
- 4 years + of related experience and a Bachelor’s degree in related field. 4+ years of experience can be substituted in lieu of experience.
- Must be a US Citizen and eligible to obtain and maintain a Public Trust clearance per HHS regulations.
Required Skills:
- Have the ability to travel up to 40% of the time; with the potential of very short notice.
- Knowledgeable in ServiceNow, PXE Boot, SCCM, Active Directory, Bomgar, Prisma, M365 Suite.
- Independent worker and self-starter
- Must be able to work effectively within a team environment in a fast-paced support role.
- Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem- solving skills
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
