Site Support

Job Description

Description

SAIC is looking for a Site Support I to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC.  This individual will interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues. This individual will be responsible for shifts Monday - Friday 7am to 3:30pm, preferred shifts are Tuesday - Thursday 7am to 3:30pm. 

• Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.  
• Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs.
• IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV and VTC and Software systems.  
• IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs.
•  Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates). 
•  Conducts on-site installation and testing of IT equipment to ensure proper working order.   
• Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
• Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation. 
• Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders. 
• Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving. 
• Plans, prepares and conducts on-the-job training as required in support of the foregoing activities. 
• Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer’s problem cannot be resolved directly. 
• Could support across multiple site locations, as well as remote and offsite employee issues.

Qualifications

AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Must be able to obtain a Public Trust Clearance

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.