Systems Engineer (JIRA SME)

Job Description

Description

Overall Assignment Description:

The CIO-T/TEF/TEFD requires a Systems Engineer/JIRA SME Level 3 to support the AWP program.  The contractor shall provide customer support services for the Globe. The Contractor shall work closely with assigned staff, senior specialists, or task leads to ensure customer satisfaction.  The frequency of occurrence of the below-listed requirements are weekly, unless otherwise stated.  Specifically, the contractor shall:

Duties may include:

• Coordinate tasking responses associated with the Globe to ensure governance policies, opinions and perspectives of the Globe are fully coordinated and accurately reflected.
• Participate in tracking feedback daily from the Globe audience to gauge customer experience.
• Perform customer service duties to include email response and disposition of Globe feedback as appropriate.
• Resolve product and service discrepancies for online feedback for the Globe.
• Develop user stories/features based on Globe feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.
• Lead and conduct briefings.

Qualifications

Skills and Experience:

Required

• Must possess a bachelor’s degree with 9+ years of related field experience.
• TS/SCI Clearance
• Must possess good communication skills, good written skills, and ability to work in team environment.
• Demonstrated experience in a distinct functional or cross functional business area (experience may be broad based crossing government or industry markets and may also include knowledge of applicable tools, methodologies, or best practices).

• Demonstrated experience to manage and adjudicate application feedback.
• Demonstrated experience applying data gathering and analytical skills.
• Minimum of 1 year experience working with Redmine and JIRA applications.

Desired

• Minimum of 2-3 years’ experience working with Microsoft SharePoint.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.