Veterans Affairs (VA) Client Engagement Director

Job Description

Description

SAIC has a phenomenal opportunity for a Client Engagement Director who will be responsible for the Department of Veterans Affairs (VA) account operations, business growth and strategic development. The VA Client Engagement Director will assist the Account Directors in their forecasting, monitoring, and in meeting annual business plan financials and operational objectives with a focused effort on driving growth that aligns with the broader organization strategic plans. The VA Client Engagement Director is expected to exercise sound judgment within broadly defined SAIC guidelines and policies.

Position Description:

The Client Engagement Director will provide multi-faceted operational, business growth and strategic development support to programs within VA.  This candidate will have the proven ability to operate a business with multiple service offerings, a track record of building and sustaining a culture of operational and business development excellence, and a proven ability to execute to an annual operating plan.

The candidate’s responsibilities include but are not limited to the following:

• Provide direction and leadership on the organization’s strategy to action plans, and assist the Division in hitting key milestones to accomplish goals and impact growth
• Identifying, qualifying, and supporting capture, proposal, and closure on VA Division business opportunities; facilitating mission needs identification
• Marketing the full range of corporate capabilities
• Active contributor to all VA proposal efforts; most specifically those related to our VA business
• Provide tactical direction and leadership on the organizations go-to market strategy for modernization and growth.
• Perform market research to include customer preferences, competitive analysis and incumbent strengths and weaknesses.
• Provide operational and delivery recommendations and client engagement on VA Programs
• Develop and maintain customer intimacy with mid and senior level leaders across the various departments at the VA.
• Act as a subject matter expert in the VA OIT/ VA TAC community with a demonstrated ability to discuss and explain differentiated capabilities in SAIC programs, plans and positions on key areas related to Veteran’s Affairs enterprise-managed information technology programs.
• Develop and strengthen a trusted relationship with the customer while serving as the primary SAIC senior representative to the VA customer.
• Interacts routinely with all levels of Division, Business Unit and Sector management, infrastructure POCs, staff, and customers, and follow through on tasking
• Maintain a collaborative environment with key stakeholders(s).
• Perform special projects as assigned

Qualifications

Basic Qualifications:

• Bachelor’s degree or equivalent with 17+ year’s extensive professional knowledge with progressive leadership experience or a Master's and 15+ years of experience. MBA is preferred.
• 10+ years’ experience working at or contracting with the VA
• Relevant Subject Matter Expert (SME) in the VA communities.
• Knowledge and experience in managing multiple contract types (CPFF, FFP, FPLOE, T&M, etc.)
• Demonstrated ability to manage and grow all aspects of a business area successfully including customers, people, programs, financials, and new business over multiple years
• Demonstrated experience to effectively engage a diverse workforce of employees and subcontractors for effective and optimized resource utilization
• Prior experience of collaboration efforts outside the organization
• Proven ability to positively influence change at different levels of the organization
• Demonstrated ability to identify, develop, and foster the organizational high potential talent to achieve career growth opportunities at higher levels in the organization
• Demonstrated ability to effectively collaborate and work with supporting functions and other delivery organizations for win / win results
• Highly effective oral and written communication skills  

Preferred Qualifications:

• Master’s Degree preferred in business administration or within health-related field
• Experience managing multiple customers and projects as one collective business
• Knowledge of innovative industry business models and corresponding “go to market” solutions to aid in further growing the SAIC business at the VA
• Knowledge, experience and awareness of industry best practices in program and project management, CMMI, ITIL, agile software development, IT architectures, and other areas relevant to high maturity planning and execution
• Experience with breaking into new accounts / customers through effective customer engagement tactics
• Local travel is expected as there are multiple office locations included in this organization
• U.S. Citizen

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.