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Firewall Operations Administrator

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Job ID: 2301199
Location: BELTSVILLE, MD, United States
Date Posted: May 3, 2023
Category: Cyber
Subcategory: Cybersecurity Spec
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Temporarily Remote
Benefits: Click here

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Job Description


This is an opening for a Firewall Operations Administrator to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.

This is a firewall admin position within the Vanguard 2.2.1 program, providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally.  This is in a 24/7 environment and shifts needed are not yet determined.

Temporary hybrid remote work may be offered due to Covid-19, but could be asked to return to the office at the request of the customer. This role requires onsite work.

Description of Duties:

Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agents.

  • Monitor Service Now application for Firewall Operations incident and service requests.
  • Implements firewall routing rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues.  Analyzes network traffic captures.
  • Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle
  • Performs recurring maintenance activities such as device reboots on perimeter devices
  • Records and reports on firewall operations, utilization, and maintenance. 
  • Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
  • Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests.
  • Routinely updates architecture diagrams using Visio
  • Monitor and perform health checks on multiple perimeter security devices.
  • Draft, coordinate and publish outage notifications as required.
  • Update shift logs and provide reports to leadership daily.
  • Maintain standard operating procedures, work instructions, and other working documents.
  • Attend weekly teleconferences, onsite meetings, and participate in working groups as required.


Required Education & Experience

  • BA degree and 5 years of experience; may accept additional experience in lieu of degree.
  • In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
  • Minimum 5 years IT Customer Support experience (Tier I and/or Tier II).
  • First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).
  • CLI experience preferred.
  • Experienced in utilizing network monitoring tools such as Nagios and NeuralStar
  • Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective.
  • Intermediate knowledge in configuring Cisco switches.
  • Experienced with TCP/IP network implementation and troubleshooting

Clearance Requirement

  • US Citizenship
  • An active Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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