Technical Services Analyst

Job Description

Description

JOB DESCRIPTION: 
 
The Event Manager will serve as the focal point for monitoring and managing events. Event Manager will serves as a single point of contact for communication and information gathering for all service issues and outages; tracks all pertinent information for an issue or outage, documents details, notify key stakeholders, maintain detailed records, and keeps key stakeholders informed.
 
SPECIFIC RESPONSIBILITIES:

• Plan and manage support for Event Management tools and processes. 
• Coordinating interfaces between Event Management and other service management processes. 
• Ability to work closely with all technology areas across the directorate to collect information, facilitate and escalate troubleshooting efforts, and coordinate among various key stakeholders.  
• Liaise with other key stakeholders (Incident Management, Problem Management, etc.) to ensure there is an integrated approach to the design and implementation of the Event Management process. 

Qualifications

REQUIRED SKILLS/CERTIFICATIONS/CLEARANCE LEVEL:  

• Bachelor's Degree and 2 years of experience or Masters Degree. 
• Active DoD Top Secret / SCI is required in order to be considered for this opportunity. 
• Passport; position may be required to travel throughout USCENTCOM AOR.
• DoD 8570 Level II certification (i.e. Security+)
• ITIL Foundation certification preferred. 
• Ability to work in a dynamic environment and non-standard hours when needed; mission focused.

DESIRED SKILLS/TRAINING: 

• Exceptional communication skills  - both written and verbal. 
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.  
• Strong analytic and decision making abilities. 
• Strong people and team-building skills and the capability to exercise discretion.
• Able to work effectively at all levels in an organization. 
• Able to change work direction in short notice when needed due to unforeseen events.
• Able to work and interact with government personnel on a professional level.
• Previous experience at USCENTCOM a plus.
• Proficiency in Microsoft Office products (Project, SharePoint, Word, Excel).

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.