User Experience Researcher

Job Description

Description

SAIC, is a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the intelligence community is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. 

JOB DESCRIPTION: A User Experience Researcher (Human Factors Engineer) conducts user needs analysis, task flow analysis, interface design, usability testing and statistical data analysis. Develops human factors design, testing and applied research for telecommunications products and services, including user/task: flow analysis, process modeling and interface design. Plans and executes usability experiments and studies in a variety of user environments. Performs statistical analysis of behavioral and subjective user data. 

The incumbent will provide support for the CIO-T/TF/TFI Integration Design Branch by applying extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology) and experience applying web usability testing methods of web user research studies (e.g., usability studies,  creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs). Projected duties may include: 

Duties may include:

• Conduct UX research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for NGA’s web enterprises to enhance the NGA user’s experience.
• Design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from concept phase to post-release evaluations.
• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements.
• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences.
• Create and deliver UX educational and informational briefs.
• Conduct and incorporate UX research techniques such as observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the NGA digital space either live or remote.
• Communicate research findings via written reports and oral presentations.
• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs).

Qualifications

Skills and Experience:

Required

• TS-SCI Required
• Education: Masters in social science research field or equivalent experience in consumer behavior, consumer psychology, market research, organizational behavior, industrial-organizational psychology or similar
• 15+ years experience
• Demonstrated experience applying product usability moderating and/or test method selection.
• Demonstrated experience integrating consumer research into a business’s product design practice.
• Demonstrated experience with product usability testing tools.
• Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary.

Desired

• Minimum 10 years’ experience in UX research or related field.
• Minimum 10 years’ experience in statistical analysis, qualitative analysis, and/or quantitative analysis.
• Minimum 3 years’ experience with analytics tools.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.