Citrix Cloud Engineer

Job Description

Description

The Department of State, Bureau of Information Resource Management (IRM) Mobile and Remote Access (MRA) Division provides mission critical worldwide mobile device and remote access capabilities.  In support of these services, MRA and the Vanguard 2.2.1 Program currently have an opening for a Sr. Citrix Engineer to support MRA’s remote access program. The Sr. Citrix Engineer reports directly to the MRA Engineering Lead and provides technical engineering support for both operational and ongoing engineering initiatives.  Candidates in the Northern VA area are preferred, but position may allow candidates to work remotely.

Description of Duties

• Performs engineering technical support for Microsoft Server 2019 and 2022, Citrix LTSR 1912 CU5, VMware ESX 5.0+, VPNs, firewall/proxy, enterprise networks, and Active Directory integration.
• Supports Citrix Virtual Apps LTSR 1912/2202 on-prem servers and application technology infrastructure, design, implementation, management, maintenance, and troubleshooting.
• Develops monitoring rules and application solutions for operation teams.
• Performs system maintenance (e.g., patching), and troubleshooting, traffic and performance analysis per resource engineering group and assignment.
• Supports Citrix Cloud DaaS migration and deployment leveraging Microsoft Azure and Citrix Cloud.   
• Designs and documents new and existing infrastructure changes.
• Assists with configuration of similar production and lab environments and notifies lab management when production system changes.
• Executes engineering and operational plans and revises as appropriate.
• Communicates the status of all projects to client, senior technical engineering lead, or project manager.
• Support system re-design, enhancements and/or upgrades to existing production Remote Access (Citrix) systems.
• Support test and deployment of new enterprise-wide remote access systems/solutions
• Test and deploy new remote access capabilities that meet the current and expanding needs for the Department; performs research, development, and testing in a lab environment prior to transitioning a product to production environment.
• Works with application developers to deploy Department-specific applications for remote access use.
• Collaborates with Engineering Team on future remote access strategies and design enhancements.
• Engages vendors for advanced troubleshooting and recommendations for system enhancements
• Provides technical input and presents recommendations and solutions to contractor and government staff.
• Supports escalations from Tier 2 Operational staff to troubleshoot and resolve escalated incidents and/or service requests; performs advanced technical analysis and troubleshooting
• Document system changes and participate in change control meetings
• Creates, updates, and maintains SOPs, A&A, system design/architecture documents, system build guides, technical drawings and schematics, training material, and test plans; engages the quality assurance and training team to ensure documents/training material align with MRA standards

Qualifications

Required Education & Experience

• Bachelors and nine (9) years or more; Masters and seven (7) years or more experience ; may accept additional experience in lieu of degree.
• 9+ years of experience in an information technology related discipline is preferred
• Citrix Cloud/ DaaS
• Citrix Virtual Apps, Citrix ADC, RSA, VMware
• Strong familiarity with PowerShell scripts
• MSCA Windows Server 2019/2022 Certification highly preferred

Required Clearance

• US Citizenship
• Interim Secret clearance needed to start work with the ability to obtain a Top Secret clearance.
• Active Secret or TS is preferred

Desired Experience, Skills, & Attributes

• ITIL, CISSP, Citrix, RSA, and/or GIAC Certification
• MS Server 2019, 2022
• MS SCCM/MECM
• Azure
• MCSE and or MCITP
• DOD 8570 Security +
• MS Windows 10,11 image creation

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.