The National Security Customer Group of SAIC is seeking an IT Operations Lead to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).
The successful candidate will have comprehensive responsibility for managing all operations-related processes, ensuring the operation of the Enterprise meets defined service levels, and serving as the service owner for all IT services and solutions.
Managing staff, directs work activities, ensures high-quality of services, and leads key discussions from both business and technical perspectives
Maintaining awareness and transparency performance metrics and provides IT infrastructure updates to Program and Government leadership
Ensuring that policies and processes are in place to deliver consistent, efficient, and effective services
Partnering with team to cohesively manage and maintain networks, systems, applications, and technology within the enterprise
Improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to the customer experience
Leading service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery that reduce the frequency and quantity of human interaction
Developing, updating and maintaining the Standard Operating Procedures (SOPs) using industry best practices, DoD and USTRANSCOM guidelines, and process improvements
Ensuring updating of the USTRANSCOM MITS Operations Run Book, as necessary
Contributing to Daily Status Report (DSR), provides inputs into other Activity Reports as necessary.
This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.
REQUIRED EDUCATION AND EXPERIENCE:
ITIL v4 Foundation certification or higher
Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility
DESIRED EDUCATION AND EXPERIENCE:
REQUIRED SECURITY CLEARANCE:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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