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IT Operations Lead

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Job ID: 2300264
Location: O'FALLON, IL, United States
Date Posted: Jan 27, 2023
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


The National Security Customer Group of SAIC is seeking an IT Operations Lead to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). 
The successful candidate will have comprehensive responsibility for managing all operations-related processes, ensuring the operation of the Enterprise meets defined service levels, and serving as the service owner for all IT services and solutions.  
  • Managing staff, directs work activities, ensures high-quality of services, and leads key discussions from both business and technical perspectives 
  • Maintaining awareness and transparency performance metrics and provides IT infrastructure updates to Program and Government leadership 
  • Ensuring that policies and processes are in place to deliver consistent, efficient, and effective services 
  • Partnering with team to cohesively manage and maintain networks, systems, applications, and technology within the enterprise 
  • Improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to the customer experience 
  • Leading service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery that reduce the frequency and quantity of human interaction 
  • Developing, updating and maintaining the Standard Operating Procedures (SOPs) using industry best practices, DoD and USTRANSCOM guidelines, and process improvements 
  • Ensuring updating of the USTRANSCOM MITS Operations Run Book, as necessary 
  • Contributing to Daily Status Report (DSR), provides inputs into other Activity Reports as necessary. 
This position is for Monday through Friday, normal business hours.  However, employee may be required to provide after-hours and weekend support during planned or emergency events.  


  • Minimum of eighteen (18) years of experience with a Bachelor’s Degree
  • ITIL v4 Foundation certification or higher 
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility 
  • Master’s degree with 16 or more years of experience 
  • ITIL Intermediate Level Certification(s) 
  • Active Top Secret clearance
  • DoD TS/SCI clearance preferred

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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