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IT Support Specialist ‐ Senior

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Job ID: 2217536
Location: CHICAGO, IL, United States
Date Posted: Dec 21, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Hybrid Remote
Benefits: Click here

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Job Description

Description

Job Summary : Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution

Position: FT/PT  : FT  Remote/Hybrid Office                      Travel Y/N? : YES

Top Qualifications, Skills, Experience or Certifications: 

1. Deployment of customer hardware and software

  2. Troubleshooting IT issues

  3. Problem Resolution IT support to end users

Job Role Specific Requirements:

The support will range from simple to complex system issues and may include VIP support requirements. 

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus. 

  • Customer service and communication skills 
  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows
  • Installation and configuration of new machines in a Windows environment. 
  • Smart cards / PIV cards (general knowledge) 
  • Experience with Office 365, VPN, Active Directory, Thin Client  
  • Provide Remote Tool Support  
  • Conference Room / VTC Setups 
  • HDI Desktop Tech 

  

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and

   the ability to obtain a public trust

Qualifications

Experience:  Must have a minimum of 7 years of related experience providing IT Hardware and Software

                 Deployment, Troubleshooting, and Problem Resolution support to end users.Duties:  Performs day-to-

                 day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of

                 end user equipment, software install and upgrades, and general troubleshooting and problem


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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