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IT Site Support

Job ID: 2217320
Location: WASHINGTON, DC, United States
Date Posted: Nov 29, 2022
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays.  May report onsite to different customer locations within Washington, DC as needed.

Description of Duties

  • Interface with customers at an on-site location taking scheduled appointments and walk-ins.
  • Assist customers with mobile device provisioning, activation, and enrollment.
  • Assist customers with updating the operating system on Apple and Android devices.
  • RSA soft and hard tokens (assigning, replacing, inventory management, etc)
  • Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and one year of related experience; Or, High School and two (2) years of related experience.
  • Basic knowledge of ServiceNow or other ticketing systems.
  • Ability to work in a fast-paced environment.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.
  • Basic knowledge of mobile device platforms (iOS and Android).
  • Basic knowledge of Microsoft Windows 10 workstations.

Required Clearance

  • US Citizenship
  • Interim Secret clearance to start work. Must be eligible to receive Secret clearance.

Desired Experience & Certifications

  • Basic knowledge of Active Directory.
  • Basic knowledge of Microsoft Azure.
  • Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
  • CompTIA A+, Network+, Security+

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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