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ServiceNow Engineer

Job ID: 2216800
Location: REMOTE WORK, VA, United States
Date Posted: Dec 1, 2022
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


SAIC is currently seeking a motivated, career and customer oriented ServiceNow Engineer to join our team and begin an exciting and challenging career with Air Force EITaas EUS. This position allows for 100% remote work.

The ServiceNow Engineer provides technical engineering solutions related to ServiceNow in the areas of ITSM (CSM) and Enterprise Service Desk including enterprise portal, Tier 0, Intelligent Virtual Agents (IVA), service analytics, IT automation, Asset management, ITOM, Field Services and Performance Analytics. Identifies and develops processes to streamline design, development and solutions.

In this role you will:

  • Provide engineering development in the ServiceNow platform for a federal client. Work to the best advantage of SAIC in supporting client requirements
  • Manage vendor relationships to enable the adoption and integration of new solutions and adherence to SAIC process and documentation
  • Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards
  • Provide technical leadership and effectively communicate with all levels of management
  • Identify opportunities for asset reuse that reduces overall solution cost and development time
  • Collaborate with business development team to identify customer needs and new business opportunities. Support pre-sales activities and leads technical proposal development of needed
  • Support Organizational Change Management and Continual Service Improvement initiatives with an emphasis on automation and scripting



  • Experienced with ITSM and ITIL concept and framework, providing expertise to guide ITSM and ITIL implementations
  • Bachelor's degree in Computer Science, MIS or Business
  • Minimum 8 years of overall experience in ServiceNow or Remedy ITSM solutions design, architecting, and development
  • Minimum 1 year of direct experience in ServiceNow solution design and development; ServiceNow development experience is a must
  • Experienced in the following ServiceNow application development skills:
    • Catalog Client Script, Business Rules, Script Actions
    • Client & Server API's development
    • Transformation MAP, Scheduler, Connection with other database/instance, WebService
    • Workflow management
    • Automation
    • CMDB
    • Performance Analytics a plus
  • Ability to synthesize solution design information, architectural principles, available technologies, third-party products, and industry standards to formulate a system architecture that meets client requirements and can be delivered within the desired timeframe
  • Ability to interface with team members at all levels, including business operations, finance, technology, and management
  • Experience working with US Federal Government customers
  • Excellent written and verbal communication skills


  • Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired
  • ServiceNow ITOM experience
  • RPA or IVA integration experience
  • Cloud Implementation
  • Project Management Professional (PMP) or Agile (PMI-ACP or IAPM) Certified  

REQUIRED CLEARANCE: Active Secret Clearance 

Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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