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IT Support Specialist- Senior

Job ID: 2217001
Location: WASHINGTON, DC, United States
Date Posted: Nov 17, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Hybrid Remote
Benefits: Click here

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Job Description

Description

Duties:  Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

Top 3 Qualifications, Skills, Experience or Certifications: 

  1. Ability to obtain a Secret Clearance

  2. Dell Certifications

  3. IT and Networking Certifications

Job Role Specific Requirements:

  • Imaging Dell laptops and desktops using the DOT standard image following the SOP.
  • Submitting TSRs and SMRs for in-processing and out-processing MARAD employees.
  • Receiving IT equipment “Laptops and iPhones” from MARAD users when they leave the department.
  • Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date.  
  • Moving IT equipment for employees between offices when requested.
  • Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date.
  • Maintaining the MARAD storage room located on the west building, second floor.
  • Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested.
  • Setting up meetings for the MARAD’s administrator and deputy administrator at the MARAD’s main conference room. Those are either MS teams or Zoom meetings.
  • Installing MARAD specific software’s for MARAD users when requested and approved by Andrew and Bob. Software’s like AutoCAD for example.
  • Participate in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers but the technician will only be pushing windows updates to those servers.
  • Provide onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar.

Qualifications

Experience:  Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
 


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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