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Technical Services Analyst

Job ID: 2216625
Location: , LA, United States
Date Posted: Nov 15, 2022
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


SAIC has an opening for a Technical Services Analyst to support the Medusa Program in Shreveport, LA.


  • Provide Tier I technical support to remote customers in CONUS and OCONUS locations, using training provided by the MEDUSA and OEM Training teams, documents provided and a Digital Playbook to capture common failures and solutions. 
  • Open and maintain Trouble Tickets and Work Orders, reaching out for additional team member support as needed.
  • Other duties to include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes. 
  • Document problem and troubleshooting efforts, while maintaining and updating the CPMT Trouble Ticket Software and COLTS Inventory/Status Software. 
  • Escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management.
  • Rotating on-call responsibilities in support of 24/7  Help Desk


Education Requirements:

  • Bachelors and two (2) years or more experience; 4 year's experience can be accepted in lieu of degree.

Clearance Requirements:

  • Must posess an active Secret clerarance or have the ability to obtain one.

Required Skills:

  • Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals.
  • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. 
  • Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications. 
  • Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems. 
  • Ability to think logically and act decisively in critical situations

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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