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ServiceNow System Administrator

Job ID: 2215420
Location: REMOTE WORK, VA, United States
Date Posted: Nov 17, 2022
Category: Engineering and Sciences
Subcategory: Solutions Archt
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Remote
Benefits: Click here

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Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented ServiceNow System Developer/Administrator to join our team to begin an exciting and challenging career with SAIC.

**THIS POSITION IS 100% REMOTE / VIRTUAL / WORK FROM HOME**

 

JOB DESCRIPTION:

Position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of our DoD customer. Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues as well as advising on options, risk and impacts on business processes and technical architecture. Design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using ServiceNow platform.

JOB DUTIES:

  • Using a self-hosted ServiceNow solution, design and implement the user controls and policies.
  • Setup, support and maintain ServiceNow platform and applications                                                 
  • Configure and customize ServiceNow workflows and notifications for all ServiceNow modules including ITSM         
  • Participate in design review with other team members                                                             
  • Prepare requirement specifications and design documents to include process workflows, self-service components and user on-boarding    
  • Contribute to user management process, usage, data-security and policy compliance in ServiceNow                 
  • Participate in service delivery process discussions and facilitate needed ServiceNow customizations, configurations and dashboards to support the delivery process
  • Document content for ServiceNow customizations, workflows and usage                                              
  • Act as a single point of contact for ServiceNow operations, application(s) health, database backup and recovery 
  • Troubleshoot and remediate availability, access controls and other operational issues                           
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters                             
  • Create, maintain and enhance future connections between ServiceNow and other systems    

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Computer Science or Information Systems (or equivalent related field experience) and a Minimum 5 years of overall experience in ServiceNow, architecting, and development                      
  • Expertise in JavaScript                                                                                
  • Strong working knowledge of various ServiceNow components such as Change Management, Incident Management, Problem Management, Knowledge Management, Asset Management, Service Request Management, Performance Analytics, Configuration Management Database
  • Ability to interact with team members at all levels, including business operations, technology, and management               
  • Excellent written and verbal communication skills

SERUCIRTY CLEARANCE REQUIREMENTS:                                                              

  • Must be a U.S. citizen
  • Must be able to obtain a Full DOD Secret Clearance, interim secret clearance will be required to start. SAIC will assist with the processing of obtaining the interim clearance for the qualified candidate.

CERTIFICATIONS REQUIRED:

  • MUST HAVE ServiceNow Certified System Administrator (CSA) certification prior to start date
  • DoD 8140.01/8570.01-M (minimum of IAT Level 1 or 2 Certification).  Must have any one of the following certifications within 30 days of hire, preferred prior to start date:
    • A+ CE, Network+ CE, Security+ CE, CCNA-Security, CND, SSCP, CySA+ **, GICSP, GSEC, CND, SSCP

DESIRED EXPERIENCE/QUALIFICATIONS:

  • Advanced training courses/certifications in ServiceNow                                                           
  • Knowledge of partner products integrated with ServiceNow                                                         
  • ITILĀ® Foundations or Intermediate certifications-  Expertise in JavaScript, HTML, CSS, AngularJS, JSON     
  • Experience with large integrations or deployments of ServiceNow       
  • Experience working with U.S. Federal Government customers a plus    
  • Previous involvement with or familiarization with DoD terminology and practices 

Target salary range: $125,001 - $135,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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