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Wireless Technician

Job ID: 2215354
Location: WASHINGTON, DC, United States
Date Posted: Nov 14, 2022
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a Wireless Technician to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours.  

Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events.  Travel includes reporting onsite at the customers multiple locations within the immediate DMV area.

Description of Duties:

  • Monitor work order ticketing system for assignments. Respond to and resolve tickets related to mobile and remote services.
  • Configure, test, troubleshoot, deploy and issue mobile devices.
  • Monitor, track, analyze and respond to mobile system alerts.
  • Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.
  • Document work activities and escalate to operations manager, shift leads and engineers as necessary.

Qualifications

Required Education & Experience

  • AA Degree in related discipline and 1 year of experience; Or, High School and 2 years of related experience
  • Ability to focus on ticket and monitoring systems for sustained periods.
  • Ability to follow Standard Operating Procedures (SOPs)
  • Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.
  • Strong oral and written communication skills with experience working directly with customers including VIPs. 
  • Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables. 
  • Basic knowledge of mobile device platforms (iOS, Android, Blackberry).

Clearance Requirement

  • Secret Clearance

Desired Experience/Skills/Attributes:

  • Experience with ServiceNow.
  • Experience with mobile and remote access devices.
  • Certification in relevant IT products and technologies.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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