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Metrics and Data Analyst

Job ID: 2214217
Location: RICHMOND, VA, United States
Date Posted: Sep 22, 2022
Category: Information Technology
Subcategory: Metrics and Data
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description


SAIC is looking for a Metrics and Data Analyst associate to join their team on a State and Local program supporting the Commonwealth of Virginia. Job duties are as follows:

·    Analyze large amounts of data utilizing a combination of Microsoft Excel and ServiceNow platforms 
·    Design, create, and manage multiple ServiceNow and Microsoft Excel reports and dashboards to ensure metrics are correct and customer needs are being met 
·    Experienced with Agile/Scrum environments and comfortable leading all Agile ceremonies (Grooming sessions, Sprint Planning, Sprint Review, Sprint Retrospective, Daily Stand Ups)
·    Identify process improvements and be able to lead cross functional related discussions and actions
·    Able to communicate and work with multiple teams to accomplish a shared goal
·    Assist the Service Portfolio Life-cycle Management (SPLM) Manager in the management of all aspects of the implementation of new services at an enterprise level
·    Act as the SPLM Manager backup and step in when needed if they are away
·    Develop and submit SPLM reports in accordance with contract and customer requirements
·    Maintain and update the SPLM dashboards as required
·    Manage access requests to the SPLM Dashboards
·    Monitor SPLM Intake 
·    Coordinate activities with STS, MSI and VITA Development Teams to complete service delivery through SPLM
·    Coordinate and complete updates to reports  and dashboards as requested 
·    Provide information and or updates to STS, VITA and MSI Leadership as required



  • Bachelors and three (3) years or more of related experience; Masters and one year of related experience
  • Experience in IT service development/management environment


  • Agile Certification/Experience - i.e CSM
  • Service Now Experience
  • ITIL v4

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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