Exchange Administrator

Job Description

Description

SAIC is seeking a Microsoft Exchange Administrator to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, which may include weekend/holiday rotations. This is temporarily a hybrid remote role due to Covid-19, but could be asked to return to the office at the request of the customer.

Shifts available are Day (Monday-Friday) and Night (Tuesday-Saturday).

Description of Duties:

• Receive technical work assignments – ServiceNow, SCOM monitoring, etc.
• Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
• Perform user account and mailbox moves on Exchange 2016 email systems.
• Perform M365 account administration requirements as documented in SOP
• Add/delete/modify Distribution Lists.
• Troubleshoot and resolve user Outlook Client issues: setup, permissions, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
• Provide technical support for backup systems (Avamar and CommVault) per SOP
• Assist customers with PST mapping modify/restore.
• Complete shift logs and turnover.
• Reply to all customer inquiries within the required SLA and MTTR
• Document issues and escalate to next tier support as necessary.
• Monitor systems consoles and remediate alerts.
• Perform server builds and decommissions per SOP

Qualifications

Required Education & Experience

• Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; may accept additional experience in lieu of degree.
• Experience using Microsoft PowerShell, Exchange, M365, Windows Server, and Active Directory.
• Understanding of basic concepts relating to Microsoft Office 365 hybrid environments as well as TCP/IP based networking concepts.
• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.

Required Clearance

• US Citizenship
• Must be able to obtain a Top Secret Clearance.
• Active Secret or Top Secret Clearance is preferred.

Desired Qualifications

• Microsoft Exchange Server, M365, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM)
• Backup systems (Avamar and CommVault)
• CompTIA Network+, CompTIA A+
• ITIL Foundation and/or ISO20K experience a plus

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.