Tier II Help Desk Analyst

Job Description

Description

We are currently seeking a motivated, career and customer service oriented Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Qualifications

Key Qualifications: 
 

• Citrix certifications as applicable 
• Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
• Knowledge in System Patching and Virus protection Products 
• Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
• Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
• Knowledge of the Network protocol TCP/IP, including sub-netting and routing 
• Experience in translating business requirements and designs into technical designs 
• High level of written communication and documentation skills 
• Experience with Government IS Security C&A processes 
• Good Technology Messaging Administrator 
• Good Technology Messaging experience preferred 
• MS Exchange certifications Desirable 
• Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
• Knowledge in System Patching and Virus protection Products 
• Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
• Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
• Knowledge of the Network protocol TCP/IP, sub-netting and routing 
• Experience in translating business requirements and designs into technical designs 
• High level of written communication and documentation skills 
• Experience with Government IS Security C&A processes 
   

Position Requirements:
 

• U.S. CITIZENSHIP REQUIRED
• A+ Certification or higher required
• Security+, Network+, HDI or ITIL certifications desired
• Bachelor’s Degree in Computer Science or related field degree and two (2) years of relevant work experience or equivalent experience accepted in lieu of degree.
• Must be able to obtain a DOE Q clearance

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.