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IT Technical Support

Job ID: 2213861
Location: ARLINGTON, VA, United States
Date Posted: Sep 21, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking to hire for an IT Technical Support role in Washington, DC! 

Position will be primarily on site with the opportunity to telework one day a week.

This position provides first line IT “break-fix” technical support for local and remote users, resolving technical problems and answering queries. Support shall include IT Hardware Installation, Maintenance, and break-fix support: Includes commercial off-the-shelf (COTS) desktops, laptops, and notebook computers, tablet PCs, scanners, printers, docking stations, and the other computer peripheral equipment and accessories (i.e. voice-over-Internet-Protocol (VOIP) phones, iPhones®, fax machines)

Supports issues relating to Windows® operating systems (OS), MS Office® suite of applications, Internet browsers, Adobe Acrobat® Professional, scanning software, antivirus software, and other software applications that can be installed on a Windows® OS.

Qualifications

- AA degree and 6 years of experience, OR High school diploma and 8 years of experience.  Bachelor’s degree highly desired.  

- Active DoD Secret clearance

- CompTIA Security+ CE certification preferred or equivalent IAT Level II

Experience:

Three or more years’ experience providing network support (i.e. NIPRNET, SIPRNET, remote desktop, CITRIX®)

Three or more years’ experience providing help desk support to the following:

  • Microsoft (MS) Windows® operating systems (OS), MS Office® suite of applications
  • Internet browsers
  • Adobe Acrobat® Professional
  • Scanning software
  • Antivirus software

 

Three or more years’ experience providing communications break fix for:

  • Telephones to include voice-over-Internet-Protocol (VoIP), voice-over-secure-Internet-Protocol (VoSIP), and secure telephone equipment (STE) phones, iPhones®
  • Facsimile

 


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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