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IMAC Hardware Refresh Technician

Job ID: 2212652
Location: WASHINGTON, DC, United States
Date Posted: Aug 22, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a Tier 2 IMAC (Install, Move, Add, Change) technician to join our team in Washington D.C. The selected candidate will work alongside fellow IMAC Technicians to assist with the delivery, installation, moves and changes of end user IT equipment to include desktops, laptops, monitors, printers, and other IT supported peripherals.  

 

Job Responsibilities:

  • Image/re-image laptop and desktops
  • Provision laptops and desktops for customer use
  • Setup workstations and hardware peripherals at specified locations
  • Reclaim hardware designated as returned or surplus from specified locations
  • Troubleshoot and diagnose IT hardware related problems
  • Identify, isolate, diagnose, and analyze problems by utilizing incident tracker
  • Field vendor service calls for service and warranty repairs of equipment
  • Assist the asset manager with inventory management
  • Assist with organizing vendor pick-up of hardware designated for electronic disposal 
  • Alert IMAC Lead to recurring problems and patterns of hardware problems
  • Work in different applications and services to complete onboard and offboard tasks
  • Take full ownership of assigned incidents and service requests from open to close 
  • Perform daily updates of assigned incidents and service request with detailed notes
  • Maintain the organization and cleanliness of the IMAC Center
  • Work with other Core IT Teams to ensure timely end user hardware deployment
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
  • (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee

 

Skills Required:

  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to prioritize service requests
  • Willingness to learn and continually upgrade technical skills
  • Willingness to take direction to complete tasks and team goals
  • Ability to follow outlined processes and procedures
  • Maintain a positive, team-oriented attitude
  • Ability to lift 50 pounds

Qualifications

Qualifications (required):

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.
  • 2+ years hands-on IT experience in hardware and software
  • A fundamental understanding of Windows 10 and Microsoft Office applications
  • Ability to collaborate and share information utilizing Microsoft Office applications
  •  Experience with imaging enterprise client computers
  •  Candidate must be eligible to receive a Public Trust clearance which an interim clearance must be obtained prior to start.

 

Qualifications (desired):

  • Experience with McAfee (encryption, recovery, remove/add objects & users)
  • Deployment of software and applications using SCCM
  • Worked within Active Directory to modify existing accounts and objects
  • Knowledge (break/fix) of Dell client computers and monitors
  • Managing incidents and service request using Remedy
  • Onboarding/Offboarding processes and tasks and procedures

 


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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