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Imaging Technician

Job ID: 2212473
Location: OKLAHOMA CITY, OK, United States
Date Posted: Aug 17, 2022
Category: Engineering and Sciences
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues.

 

Responsibilities

  • Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops
  • Resolve incidents and task through the Remedy ITSM Tool
  • Documents, tracks, and monitors technical problems to ensure a timely resolution
  • Identifies and researches solutions to technical problems
  • Maintain inventory of stock
  • Create knowledge base articles to document troubleshooting steps
  • Package equipment for shipment
  • Run QC checks on imaged machines

Qualifications

Required Education, Certifications, & Experience

  • Bachelor’s Degree in related discipline and three (3) years related experience; 11 years of relevant experience in lieu of a degree
  • Must have the ability to obtain and hold a Public Trust clearance
  • HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire 
  • Must be a US Citizen and have the ability to obtain an Interim Public Trust clearance prior to starting work.

Desired Skills

  • Experience applying Windows images to laptops, desktops, and tablets
  • Experience troubleshooting hardware and software issues
  • Experience with Remedy or other ITSM tools



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.

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