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IT Technical Support

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Job ID: 2212430
Location: ARLINGTON, VA, United States
Date Posted: Sep 15, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking to hire for an IT Technical Support role in Washington, DC! 

This position provides first line technical support for local and remote users, resolving technical problems and answering queries. Support shall include content management (CM) for SAF/IA websites (AF Portal for both NIPRNet and SIPRNet, AF Public websites) to SAF/IA evolving collaboration needs (Intelink, MS SharePoint®, AFKN, visual tele-conference [VTC], etc.). This individual will work with SAF/IA to define and validate on-going information/ knowledge sharing and collaboration needs, IT and information systems (IS) strategy, and assist with IT and IS portfolio compliance activities management to ensure high up-time computing (i.e., NIPR and SIPR desktop/laptop support), DOD/AF on-site networking, remote connectivity, and telecommunications needs are met. The contractor will provide recommendations for CM strategy, realignment of sites/tools, site structure, etc. as instructed by the CIO.

  • Position has potential remote days but candidate can anticipate providing majority of support onsite.

 

Qualifications

Education & Experience

- Bachelor’s Degree and 4 years of experience, OR AA degree and 6 years of experience, OR High school diploma and 8 years of experience. 

- Capability, Maturity, Model, Integration (CMMI) Level III for Services and/or Development

 -- Active DoD Secret clearance

 -- Comp TIA Security+ certification with CE preferred or at a minimum IAT Level I

Experience:

Three (3) or more years’ experience providing help desk support to the following:

  • Microsoft (MS) Windows® operating systems (OS) like Windows 10® and any legacy MS Windows® OS, MS Office® suite of applications
  • Internet browsers
  • Adobe Acrobat® Professional
  • Scanning software
  • Antivirus software
  • Other software applications that can be installed on a MS Windows® OS in a USAF environment.

Three (3) or more years’ experience providing communications break fix for:

  • Telephones to include voice-over-Internet-Protocol (VoIP), voice-over-secure-Internet-Protocol (VoSIP), and secure telephone equipment (STE) phones, iPhones®, Blackberry’s®
  • Facsimile
  • Wide area network access point equipment
  • Other communications equipment and mobile devices as required in a USAF environment.

Three (3) or more years’ experience providing network support NIPRNET, SIPRNET, remote desktop, CITRIX®


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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