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Service Desk Operations Manager

Job ID: 2212291
Location: FORT BRAGG, NC, United States
Date Posted: Aug 15, 2022
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


SAIC has a potential opportunity for a Service Desk Operations Manager to support the United States Army Reserve Command (USARC) G-6 that owns and operates the Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet).  USARC provides continuous secure and non-secure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the United States Army Reserve (USAR) enterprise.  These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few sites in Puerto Rico, Europe, Asia, and the Pacific region. USAR plays a critical role in defending our nation. Under Title 10 of the U.S. Code, the mission of the USAR is to provide trained, equipped, and ready Soldiers and cohesive units to meet the global requirements across the full spectrum of operations. The purpose of this contract is to provide Command, Control, Communications, Computers, and Information (C4IM) Information Technology (IT) Support Services.


This position is contingent upon contract award which is anticipated late October/early November 2022.  This date is subject to change based on Government award notice. 








  • Bachelors Degree and at least 7 years’ experience (additional four years of experience may be substituted in lieu of degree)


  • Must be a Help Desk Institute Support Center Manager
  • Must have ITIL Foundation Certificate
  • Must have CompTIA Security Plus


  • Can start work with an Interim Secret clearance
  • Must obtain a Secret clearance within 6 months


  • Experience managing a service desk completing tasks similar in size, scope and complexity



SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.

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