Desk Side Engineer ‐ Senior

Job Description

Description

Desk Side Engineer ‐ Senior

                    Experience: Must have a minimum of 4 years of experience providing desk side support, acting as

                    specializing in troubleshooting complex and advanced end-user issues with hardware and software. 

                    Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and

                    networking.  Must possess a High School Diploma. Degree may be substituted with 6 additional years of

                    related experience. HDI Technical Support Professional required within six (6) months of employment.

                    Duties:  Responsible for providing desk side support to end users for complex issues regarding response

                    and resolution.  Escalation point for Junior and Mid level desk side engineers.  Ability to act

                    independently in a customer environment, as well as the ability to engage engineers from multiple teams

                     to troubleshoot issues.  Troubleshoots complex issues that were unable to be remediated by junior and

                    mid level engineers.  Updates status of queued service requests with the IT service management system.

Qualifications

Top 3 Qualifications, Skills, Experience or Certifications: 

1.  Advanced IT troubleshooting and resolution experience

2.  Excellent customer communication skills, particularly with senior management level staff

3.  Complete understanding of the Agency’s Mission and IT’s critical role in enabling success.

Job Role Specific Requirements:

   Core responsibilities and duties; highlight day-to-day activities:

1.     Committed to delivering consistent professional IT Operational support to Senior DOT Leadership
2.     Troubleshooting and resolution of IT incidents experienced by Senior DOT Leadership

3.     Service delivery of all DOT upgrades and process changes affecting Senior DOT Leadership.

4.     Excellent communication skills able to effectively articulate IT procedures, and changes to his customers.

Preferred skills and qualifications:

   1.     IT Troubleshooting and Resolution 

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and has the ability to obtain a public trust

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.