Help Desk Technician

Job Description

Description

SAIC is seeking a Help Desk Technician to join our team of diverse individuals in Chantilly, VA. This position requires an active Top Secret Clearance with Polygraph.

As part of a team maintaining a long-standing information management system (IMS), you will work to resolve technical problems and answer queries by telephone or self-service ticket. Additional responsibilities include:

• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• Route calls and/or tickets to subject matter experts, when necessary.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems. ]
• Maintains and improves training materials for the system and host live training sessions both in-person and virtual.

The position includes daily interactions with the engineering staff to support quality assurance activities and provide feedback for priorities affecting the user base.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

• Active TS/SCI with Poly

Required Skills:

• Associates Degree in IT related field
• 1+ Year(s) of experience working directly with Information Technology
• Ability to collect actionable information from a non-technical community
• Excellent communication skills, both written and verbal
• IA-relevant certification (CompTIA A+, CompTIA Network+, CompTIA Security+, etc.)

Desired Skills:

• Demonstrated web application development experience on UNIX- and/or LINUX-based platforms
• Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
• Previous Help Desk experience
• Experience with Amazon Web Services

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.