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Tier II Helpdesk Support

Job ID: 2211696
Location: HUNTSVILLE, AL, United States
Date Posted: Aug 11, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a Tier II Helpdesk Support to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE: This location is onsite in Huntsville, AL.

JOB DESCRIPTION:

  • Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
  • Install and test personal computers, printers, and other peripherals
  • Configure operating system, load shrink-wrap programs and other application software programs
  • Troubleshoot printer, computer, and peripheral incidents
  • Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
  • Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

 

REQUIRED EDUCATION AND EXPERIENCE:  

  • Associates and six (6) years or more of related experience; Additional experience accepted in lieu of degree
  • Experience in Tier II helpdesk environment 
  • Experience installing and configuring Windows 10 and MS Office 365 applications
  • Experience using ServiceNow, Remedy, or a similar ticketing system
  • Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. (after hours support may be required on an infrequent basis)
  • Must be willing to travel when necessary
  • Must have a valid driver’s license

REQUIRED CERTIFICATIONS:

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

Required Clearance: 

  • Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
  • Must be a current US Citizen

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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