Job Description

Description

This position is in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building and is assigned to provide the below described services in support of the Desktop Engineering team. The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops).  The work is performed in a Microsoft Windows environment.  Desktop Engineering / Customer support activities are performed within the DOT Headquarters building in Washington, DC. 

High Priority qualifications, skills, experience, certifications

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

• Customer service and communication skills
• Troubleshooting Microsoft Windows 7, 10 (mid-level)
• Installation and configuration of new machines in a Windows environment (mid-level)
• Smart cards / PIV cards (general knowledge)
• Experience with Office 365, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups
• HDI Desktop Tech
• ITIL V4

Role and Responsibilities

Duties:  Performs day-to-day activities required to provide Tier 2  support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

Qualifications

Must have a minimum of 4 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.

Preferred Skills

Familiarity with BMC Remedy

Familiarity with Service Now

Technical Writing

Additional Notes

US Citizen or alien who has been lawfully admitted for permanently residence or employment.  Ability to attain a Public Trust clearance. 

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.