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Senior Computer User Support Specialist

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Job ID: 2211432
Location: PITTSBURGH, PA, United States
Date Posted: Aug 10, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is looking for a Senior Computer User Support Specialist in Pittsburgh, PA to support the Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program providing second-tier support to end-users for PC, server, mainframe applications, and hardware issues.

NOTE: Must be willing to work an 8-hour shift Monday through Friday between 6AM and 6PM local time. After hours support may be required on an infrequent basis.  Must be willing to travel when necessary.

JOB DESCRIPTION:

This position is responsible for performing technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties include:

  • Install and test personal computers, printers, and other peripherals
  • Configure operating system, load shrink-wrap programs and other application software programs.
  • Troubleshoot printer, computer, and peripheral incidents
  • Perform hardware and software diagnostics and coordinates needed repairs
  • Resolve computer system problems, including coordination between users and components of a local area network
  • Participate in the evaluation of system configuration and software.

Qualifications

 REQUIRED EDUCATION AND EXPERIENCE:

  • AA Degree in a related discipline and three (3) years of experience. Additional experience accepted in lieu of degree
  • 6+ years of professional, applicable experience
  • Must have valid driver's license.
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system.

REQUIRED CERTIFICATIONS:

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

REQUIRED CLEARANCE:

  • Interim Secret required to start. Must be able to obtain a Secret.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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