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IT Service Desk Support Specialist I

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Job ID: 2210794
Location: OAK RIDGE, TN, United States
Date Posted: Oct 28, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


Seeking motivated, adaptable and flexible Service Desk Agents to work in a team environment that demonstrates the ability to support and produce quality results for the Marathon Petroleum Company Service Desk, located in Oak Ridge, Tennessee. 

Our Service Desk is the single point of contact for all Information Technology issues and requests from MPC employees and contractors, and supports corporate users at every skill level and background via telephone, email, Web chat, and direct ticket submission. 

  • Candidates must be flexible to work any 8-hour shift within our hours of operation, generally from 6:00 AM to 8:00 PM with reduced staffing on weekends and major holidays. 
  • This position has five-day, 40-hour work week. 
  • We are seeking candidates who live in or around the Oak Ridge area in East Tennessee. 
  • Remote capability is also required, to assure coverage in cases of inclement weather.

















EDUCATION AND EXPERIENCE: High school diploma or GED required, and at least one year call center or help desk experience or equivalent technical ability. 

  • Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. 
  • Proficiency using and supporting common corporate software, including Microsoft Windows 7, Microsoft Office 2007 and later (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. 
  • Ability to perform first-line troubleshooting for corporate end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. 
  • Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form.  Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. 
  • Excellent customer service and team skills. 
  • Ability to document work you do clearly and accurately in electronic ticketing system. 
  • Perform of additional routine duties as assigned.  Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
  • Microsoft Active Directory and DFS experience, Microsoft Exchange Server-based email using Outlook, knowledge of help desk software and tools, mobile device support, VPN/remote connectivity support, technical writing, Visual Basic scripting, Web-based application support and development.
  • In addition to the qualifications listed, an Associate‚Äôs degree in IT-related field and 1-2 years of help desk experience supporting personal computer hardware and software is preferred.






Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are approximately 26,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit For ongoing news, please visit our newsroom.

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