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MacOS / Windows Engineer

Job ID: 2210655
Location: ROCKVILLE, MD, United States
Date Posted: Jul 18, 2022
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
Benefits: Click here

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Job Description

Description

SAIC is recruiting for a Scientific Systems Engineer for one of our programs supporting the FDA. This candidate will be required to provide general support and engineering for Windows and Mac OS X workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration and administration of Windows and Mac OS X Scientific Workstations and integrating them with Active Directory/etc.. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired.

Primary Duties and Responsibilities include, but not limited to:

  • Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS X, Windows.
  • Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, Antivirus updates; for both physical and virtual environments
  • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
  • Accurately document problems in logging and discrepancy reporting tools
  • Work directly with the customer in most aspects of the day-to-day activities
  • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
  • Perform maintenance/ installation of computing infrastructure
  • Maintain and troubleshoot all hardware associated with end-user computing
  • Implement continuous improvement methodology through the use of IT systems or procedure
  • Maintain inventory of system assets
  • Ensure compliance with FDA standards and security policies
  • Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned

Qualifications

Required Experience and Education:

  • BS with 4-6 years’ experience or AS with 5-7 years’ experience
  • Degree fields include hard science (chemistry, physics), engineering (any), information systems, computer science, MIS
  • 5 – 8 years’ workstation administration experience, where candidate has installed, configured Windows / Mac systems
  • Experience in troubleshooting Windows / Mac workstations
  • Installed and configured workstation security services
  • Good knowledge of Windows / Mac architecture, scripting
  • Ability to communicate about issues, progress, and plans
  • Experience troubleshooting Windows / Mac systems and software
  • Experience troubleshooting lab instrumentation systems and software
  • Ability to automate system maintenance via Endpoint management tools or scripting
  • Ability to communicate about issues, progress and plans
  • Effective documentation skills
  • Work on multiple projects and manage time efficiently
  • Provide a “can do” attitude and look for continual improvements
  • Any certifications in related areas are a plus –
  • CompTIA A+, Linux+, Network+, Security+
  • Microsoft (MTA, MCSA, MCSE)
  • Apple Certified Support Professional (ACSP)
  • Red Hat RHCSA, RHCE or RHCA is not required but preferred
  • Any experience supporting biology or scientific workstation and instrumentation users and labs
  • Any FDA, HHS, NIH, or related experience

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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