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Desktop Support Expert - Junior

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Job ID: 2210622
Location: LAKEWOOD, CO, United States
Date Posted: Aug 11, 2022
Category: Information Technology
Subcategory: Bus Solutions Eng
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description


Job Summary : This job serves a Federal Agency in providing Tier-2 IT Support for various applications and systems for an environment of approximately 300 users. This position serves to remediate issues quickly and efficiently and receive coordination from their Team Lead, but also be able to work and act independently and find solutions to problems that can be challenging. Customer service, problem solving, and communication are key traits of this position.

Position: FT (40hr/week)

Travel Required: None

Top 3 Qualifications, Skills, Experience or Certifications:

  1. Must be prepared to assist users on Multiple fronts. ie: Phone, remote, in person to assist and resolve a wide range of issues from Software to Hardware issues.
  2. Must have excellent customer relation and communications skills. The ability to explain things to users in terms they understand without making them feel like a burden or distraction.
  3. Skill at using mental reasoning or research to gain insight into or solve problems, both hardware and software.

Core responsibilities and duties; highlight day-to-day activities:

  1. Must be able to relocate monitors, and desktop components to new locations, and hook them up to perform quality checks. Able to lift 40 lbs. or more
  2. Must be able to install a wide range of software following SOP’s for setup and licensing.
  3. Able to crawl under desks for hooking up power and networks.
  4. Basic knowledge to help users setup VOIP Jabber software and the use of the phone system.

Preferred skills and qualifications:

1.Knowledge of Windows 10 operation, and setup. Able to use SCCM for imaging of new systems.

2. Working Knowledge of Service Now, and Active Directory

3. Working knowledge of basic network configurations and troubleshooting basic network issues.

4. Be able to setup, configure and troubleshoot Windows 10, and Suite of software including PowerPoint, Word, Excel, and Outlook.

5. Ability to prioritize issues and users, escalating when necessary.

6. Hardware support (A+ or equivalent preferred): Imaging laptops, changing hard drives, memory etc

7. Install and support of Bentley products, including MicroStation, Geopak, OpenRoads

8. Familiar with VPN’s, how they work, and how to troubleshoot, in particular Cisco AnyConnect.




Experience: Must have a minimum of 2 years of experience providing desk side support, performing  move, add, change requests. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience. 

Duties: Responsible for providing desk side support to end users when a move, add, change is requested. Assists in end user hardware and software deployment.  Updates status of queued service requests with the IT service management system. Escalates complex problems to Mid-level Desk side Engineers. Troubleshoots basic issues during deployments and attempts to remediate issues before escalating.

Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit

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