Cisco VoIP Technician

Job Description

Description

SAIC is seeking a Cisco VoIP Network Engineer, onsite, in Ft Knox, Kentucky to support the Human Resources Command to configure, install, maintain, and troubleshoot data communications and VoIP telecommunications systems equipment for the Recruiting Command Services (RSN) network to include routers, switches, Gateways, Cisco Call Managers and IP Phones. 

NOTE: This is a pipeline position for future openings with our US Army Human Resource Command. 

JOB DESCRIPTION: 

• Provide 24X7 support for all RSN VoIP communications equipment (routers, switches, Gateways, Call Managers, IP Phones and UPS) and circuits in the network
• Design, development, deployment, problem identification and remediation, local Area Network (LAN) and a Wide Area Network (WAN) to include hardware, software, communications devices, cabling, network topologies and protocols
• Design and repair Voice over Internet Protocol (VOIP) devices and operating systems for Cisco and Avaya.
• Will work independently on large efforts with limited oversight
• Have a good understanding of Multiprotocol Label Switching (MPLS) infrastructure and architecture
• Determine appropriate circuit types and capacities, as well as, optimal routing
• Working with computer/network security, network vulnerability, and network risk management, network security software and IP addressing schemes
• Develop and recommend strategies that will increase reliability, availability, and network uptime

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors and 2 years’ of relevant technical experience; experience accepted in lieu of degree
• Work closely with customer in analyzing requirements and resolving problems
• Must have strong working experience with Cisco Routers, Switches, and Voice Gateways
• Must have strong working experience with Cisco Call Manager 12.5, Unity Unified Messaging, gateway dial peer configuration and Session Initiation Protocol (SIP) trunks
• Must be able to lift up to 50lbs, if called upon to travel, which may involve lifting equipment to complete an installation

REQUIRED CERTIFICATIONS:

• Must have a current Cisco Certified Network Associate (CCNA) OR Cisco Certified Network Professional (CCNP) certification
• Must have a current Security+ CE certification 

REQUIRED CLEARANCE:

• Must have an active Secret Clearance
• Must be a current US Citizen

Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.