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Service Delivery Manager

Job ID: 2210345
Location: WASHINGTON, DC, United States
Date Posted: Jul 13, 2022
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Hybrid Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a highly qualified Service Delivery Manager to join our talented and dynamic team supporting a large federal managed services Information Technology (IT) contract in the Washington DC Metropolitan area and at other CONUS locations. 
 
Job Duties/Responsibilities: 
The Service Delivery Manager will be a key position on the contract.  The main responsibilities of the position are to ensure seamless service delivery across multiple task orders and multiple vendors.  The Service Delivery Lead will be responsible for the day to day operational activities supporting a wide variety of technologies and services.  It will need to manage and integrate all the operational activities in accordance with contract requirements to ensure service delivery, technical, schedule and financial performance.  The Manager will manage risk, customer relationships and staffing.  We expect the contract to have two managers with teams reporting to the Manager to start with and additional teams in the future.  
The Manager will be be responsible for all dimensions of the day to day operations.  As needed, the position will need to be able to provide staffing support an other management activities to the teams.  Some examples of the services that are included in the task orders are Service Desk, Cyber Security, Server Administration, Cloud Migration, Software Development and others.  
 
The Manager will act as a deputy to the Program Manager and be able to fill in for all related activities in the absence of the Program Manager.  In the deputy PM role, the Lead plans, directs, and coordinates the operational and tactical activities of individuals responsible for the delivery of the IT Services.  Establishes objectives and plans for the team’s operations; identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements; translates organizational objectives into work plans; creates contingency plans to meet changes in business circumstances.
 
The Manager will need to lead the teams to use best practice using standards such as ITIL 4 and PMP frameworks to ensure outstanding service delivery, on time, on budget transitions and ensure services are successfully managed to support a mission critical customer.  

The position will work closely with the government technical leadership, customer organizations and the SAIC Program Manager. The duties will include interfacing with the customer organizations at all levels from CIO to Analysts; developing and presenting performance reports; developing and meeting performance management requirements; helping to manage all aspects of the program regarding technical management activities.

This opportunity is contingent upon award. 

Qualifications

Required qualifications:
- Bachelors and fifteen (15) years or more of related experience; Masters and thirteen (13) years or more experience.
- Must be US Citizen
- Must be able to obtain and maintain DOE Q
- Must have at least 2 years of managed services leadership experience.
- Ten + years of management experience overseeing services for large IT projects.  This must include all aspects of program operations management including financial management hiring, performance management, training/compliance, and all other dimension.
- Technical experience in a broad range of IT technologies such as Service Desk, Deskside support, Server Management (Windows and Linux), software development, database administration, Cloud technologies, networking, Cyber and others.
- IT support best practice process experience using standards such as ITIL, CMMI, SCRUM/SAFe, Lean IT and others to lead teams to provide outstanding results to the customers.
- Experience should include all dimension of IT support including capacity, availability, performance, ticket, SLA, asset management and all others.
 
Desired
PMP Certification
ITIL 4 Certification

 


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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