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PC Technician

Job ID: 2210221
Location: GALVESTON, TX, United States
Date Posted: Jul 8, 2022
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No Remote
Benefits: Click here

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Job Description

Description

SAIC is seeking a PC Technician to provide second-tier support to end-users for PC, server, mainframe applications, and hardware in Galveston, TX on the Revolutionary Information Technology Services (RITS) program with the Army Corps of Engineers. Handle problems that the first-tier help desk support is unable to resolve. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems, as well as, maintain currency and high level of technical skill in field of expertise.

The Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

NOTE: This is a pipeline position for future openings with our Revolutionary Information Technology Services (RITS) program team.

JOB DESCRIPTION:

  • Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
  • Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
  • Troubleshoot printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, and resolve computer system problems
  • Coordination between users and components of a local area network, and participates in the evaluation of system configuration and software 

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

  • Associates degree and five (5) years’ of relevant experience; experience accepted in lieu of degree
  • Experience supporting Windows 10, and MS Office 2013
  • Experience using Remedy or a similar ticketing system

REQUIRED CERTIFICATIONS:

  • Must have a current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE OR Network+ CE OR SSCP OR CCNA-Security certifications etc.)

REQUIRED CLEARANCE:

  • Must have an Interim Secret Clearance required prior to start; SAIC will help to obtain 



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.  We strive to create a diverse, inclusive and respectful work culture that values all.

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